Caterexpress (“us”, “we”, or “our”) operates the https://caterexpress.ie website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

This website, https://caterexpress.ie , is provided and controlled by Caterexpress with its registered address at Chaff Street, Graiguecullen, Carlow, Ireland.

We collect several different types of information for various purposes to provide and improve our Service to you.

· Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Our website personally identifiable information is as follows:

• Your name
• Email address
• Phone number
• Company name
• Company address
• Country
• Street address
• Town/City
• County
• Eircode
• Billing details
• Shipping details

Where and why do we collect personal data about you?

We collect information about you when you place product orders. We also collect information when you complete our “Contact form”. We collect your personal data to provide you our services and communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes.

Contact form

Our Contact form collects your name and email address so that we can communicate with you and provide assistance you have requested from us.

Registration form

We collect Your username and Email address via registration form. After registration you can log in to the site with these data and from your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

Order form at Checkout

Caterexpress collects personal information when you place an order. We will use this information to provide the services requested and maintain guarantee records. Billing details section: First name, Last name, Company name, Country / Region, Street address, Town / City, County, Eirecode, Phone, Email address Shipping details section: First name, Last name, Company name, Country / Region, Street address, Town / City, County, Eirecode, Phone, Email address

· Cookies and Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Enable Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Anytime you can enable cookies or you can switch them off in the alert window.

Delete Cookies

By default, browsers used to access Web pages allow the placement of cookies on your device. Information about how to manage cookies is available in your browser settings. These settings can be changed to allow cookies to be automatically handled by the browser or, in all cases, to notify the user that a cookie has been sent to the device. Note that disabling or restricting the use of cookies can negatively affect the operation of certain features of the site, such as ordering or logging in.

Why we use Cookies?

The Caterexpress uses cookies for the following purposes:

• To make our visitors easier to navigate on our websites while they load them faster
• The user experience can be continuously improved
• To fill our websites with content that suits the visitor’s needs
• How we can understand how visitors to our websites use our online services, and based on the experience gained we can further develop
• To display the most relevant offers to our visitors
Examples of Cookies we use

· Session Cookies: We use Session Cookies to operate our Service.
Session cookies, also known as ‘temporary cookies’, help websites recognise users and the information provided when they navigate through a website. Session cookies are required to browse the website and to use the features, including the ability to comment on actions performed by a site visitor in a page, function, or service. Without using the session cookies, the website is not guaranteed to be used smoothly.

Session cookies only retain information about a user’s activities for as long as they are on the website. Once the web browser is closed, the cookies are deleted.
We use Session Cookies in our website to allows you to keep items in your basket when shopping online.

· Preference Cookies: We use Preference Cookies to remember your preferences and various settings. They allow the website to track visits and custom settings. Thus it is possible to measure and improve the performance of our site. They show you which subpages are popular and which few people visit and how visitors move around the site. The data they collect is summarized and therefore do not identify the users.
If you do not allow these cookies, we will not know when you visit our site, so we are unable to track the performance of our site.

· Permanent cookies: Permanent cookies, also known as ‘persistent cookies’, as they continue to work even after the Web browser closes. For example, they will note the login information, so you won’t be required to sign in again at any time when you re-visit the page.

· Flash cookies: Flash cookies, also known as ‘super cookies’, are independent from the web browser. They are designed to be permanently stored on a user’s computer. These types of cookies remain on a user’s device even after all cookies have been deleted from their web browser.

· Zombie cookies: Zombie cookies are a type of flash cookie that are automatically re-created after a user has deleted them. This means they are difficult to detect or manage. They are often used in online games to prevent users from cheating, but have also been used to install malicious software onto a user’s device.

· Security Cookies: We use Security Cookies for security purposes.

· Strictly Necessary Cookies: These cookies provide the Services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

·”Third party” cookies (targeting or advertising cookies): We may add these cookies to our affiliates. We can help our partners to build your preference profile to display advertisements that are relevant to your interests on other sites.

These cookies do not contain any personal information, but they allow you to uniquely identify your browser and Internet device. If you do not enable these cookies, you may encounter less personalized advertising.

The following is anonymous cookie that is used to analyse the user activity of the site:

Google Analytics: This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.

In the case of a cookie that analyses certain user activity, we may not be familiar with anonymous information during our analysis. However, these cookies are also our goal for the above-mentioned cookies that analyse user activity by using technical instruments and measures to prevent the knowledge of personal data (e.g. Data masking), and we will continue to use the extracted information for anonymous analysis of the behavior of visitors.

Where and why do we collect usage data about you?

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

· Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Caterexpress uses the collected data for various purposes:

• To provide and maintain the Service
• To provide our services to you
• To make a tailored website available to you
• To provide customer care and support
• To verify your identity

How we retain and delete your data

Your personal data will be held by us and kept in a form, which permits identification of you for no longer than is necessary for the purposes for which the personal data is collected and legitimately processed.

How long we retain your data

We will keep and process your personal data as long as we are providing services to you and also keep it afterwards for as long as would be needed for the settlement of any potential disputes that may be raised afterwards or as long as the law otherwise provides for.
Thereafter, we will either delete your personal data or anonymise it so that it no longer can be used to identify you.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).
For users that order our products or services in our webshop, we will store personal information while we provide the services requested and maintain guarantee records.

We retain personal data when it’s no longer needed for processing:

· Retain inactive accounts 1 year
· Retain pending orders 2 months
· Retain failed orders 2 months
· Retain cancelled orders 1 year
· Retain completed orders 1 year

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate and maintain our Service (“Service Providers”), to perform Service-related services or to assist us in getting Service.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Webmaster

The webmaster/administrator of our website can also see and edit your Personal Data you provide us via contact form, order form …

Social Media

We use social media and social networking services to advance our work. These applications require the use of third party service providers. Notably, we have a Facebook page, Twitter feed, articles published on Medium, and a YouTube channel.

The Facebook page is administered by Facebook, in accordance with Facebook’s Data Policy and is accessible by Facebook users who have already consented to Facebook’s Data Policy.

The Group page is managed by Privacy International staff members. We do not export information on our followers from the Facebook platform.

The Instagram we use is administered by Instagram, in accordance with Instagram’s Privacy Policy.

We use direct messaging over social media on occasion, when individuals and organisations contact us on Facebook by leaving messages in our Inbox or by sending us Direct Messages on Twitter. We aim to delete these messages as soon as we have responded to the queries.

We will continue to push social media companies for stronger privacy protections for all their users.

We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same. We will not use personal data that you provide to us in a manner inconsistent with the purposes for which you provided it to us, as set out below.
We do not sell, rent or lease personal data.

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us by email: info@caterexpress.ie